Refund Policy

Preamble

This refund policy only applies to subscriptions or purchases via Paddle.
It explains how refund and withdrawal requests work for our service. Nothing in this policy limits any mandatory rights you have under the laws of your country of residence.

Last Update: 13 July 2026

Purchases through Paddle (Merchant of Record)

Where your payment is processed by Paddle, Paddle acts as the Merchant of Record for your transaction. In that case, your purchase is governed by Paddle's legal terms, including the Paddle Buyer Terms and the Paddle Refund Policy, which form part of your agreement with Paddle.

You may submit a refund or withdrawal request within 14 calendar days from the date of your transaction, in line with the minimum period described in Paddle's Refund Policy and Buyer Terms (including country-specific rules where they apply). Eligibility, approval, and processing of refunds are determined by Paddle under those documents.

To withdraw from a transaction, cancel where applicable, or request a refund for a Paddle purchase:

• Use the "View receipt" or "Manage subscription" link in your Paddle confirmation email.
• Submit a request via the support options on your receipt or billing page.
• Visit paddle.net and use the request flow described in Paddle's Refund Policy.

After a Refund

The timing of the credit to your payment method depends on Paddle or your payment provider and may take several business days.

Subscription Cancellation

You may cancel a recurring subscription at any time through the "Manage subscription" link in your Paddle confirmation email or by visiting your account settings on our website. Cancellation stops future billing; it does not automatically trigger a refund for the current billing period unless you are within the 14-day window as described above.

Non-Refundable Items

The following are generally not eligible for a refund:

• Consulting Credits.
• Development Credits.
• Purchases made more than 14 calendar days before the refund request, except where required by applicable law.
• Requests arising solely from a change of mind after the 14-day withdrawal period.

Changes to This Policy

We may update this Refund Policy from time to time. The "Last Update" date at the top of this page will change when we do. Paddle may also update its Buyer Terms and Refund Policy; the version that applies to your transaction is the one linked from Paddle at the time of purchase.